Effective Date: July 9, 2025

We want you to love what you ordered. If something’s off, we’re here to help.

1. Refund Eligibility

You can request a refund if:

• Your item arrived damaged or defective
• You received the wrong item
• Your item never arrived after the maximum estimated delivery window (usually 45 days)

Email us at support@roomary.com with photos or evidence.

2. Returns

Since we dropship directly from suppliers and don’t stock inventory locally, we do not accept returns for change-of-mind or sizing issues. Please double-check product descriptions and sizing before purchasing.

3. Refund Process

If approved:

• Refunds are processed back to your original payment method.
• It can take 5–10 business days depending on your bank or card provider.

4. Damaged or Wrong Items

If your item is broken, defective, or not what you ordered:

• Contact us within 5 days of delivery.
• Include photos and your order number.
• We’ll send a replacement or issue a refund.

5. Late or Missing Refunds

If you haven’t received a refund:

• Double-check your bank account.
• Contact your credit card company or bank (it may take time before the refund posts).
• Still no luck? Email us at support@roomary.com.

6. Order Cancellations

We can cancel your order only before it’s processed by the supplier – usually within 12 hours. If the order has already been shipped, it cannot be canceled.

7. Exchanges

We do not offer exchanges at this time.

8. Policy Abuse

We reserve the right to refuse future service to anyone who misuses the refund policy.